Order Cancellation

We accept the cancellation of the order before the product is shipped. If the order is canceled, you will be fully refunded. We can not cancel the order if the product is already shipped.

How to cancel an order which has not been paid?

  • If payment for an order has not been made, you can cancel it by contacting our customer service marketing@htclb.com with the transaction number, name and the transaction amount.

How to cancel an order which has been paid?

  • Paid orders canceled prior to shipment will receive a full refund, you can cancel it by contacting our customer service marketing@htclb.com with the transaction number, name and the transaction amount.
If you have questions, please contact our customer service: marketing@HTClb.com

Thank You