Long Underpants

If you’re looking to return or exchange your order for whatever reason, we're here to help!. You can return your product for store credit, a different product only, we do not refund in cash.

Please note the following exceptions to our return and exchange policy:

Customers have the right to request the return within 14 days of receipt.

• Discounted items are final and cannot be returned or exchanged
• Returned items must have tags still on and be returned in original packaging
• Returned items must have no visible signs of wear or use
• We do not return or exchange any underpants or our Playtime Collection

You are responsible for the shipment including the cost to our premises(return shipping costs are paid by the buyer). After receiving the package(s) with the reference and tracking number, we will exchange the product and ship it to you or we will refund your money to your account within 2-7 business days.

To initiate a return or exchange and to solve your problem as quickly as possible, please contact our customer service marketing@htclb.com.or contact us online with the transaction number, name and the transaction amount.

Thank You

Ellina lingerie collection features a combination of luxurious materials carefully selected for comfort, durability, and aesthetic appeal. These may include delicate lace, silky satin, soft chiffon, and smooth microfiber fabrics, ensuring a sensual and elegant wearing experience. Each piece is thoughtfully crafted to provide both support and allure, embodying the essence of sophistication and femininity.

For optimal maintenance of our swimwear, lingerie, sleepwear, nightwear, shapewear, and undershirts, we recommend following these care instructions:

1. Hand wash or machine wash in cold water.
2. Use a gentle cycle.
3. Avoid using bleach or harsh detergents.
4. Use a lingerie bag when machine washing to protect delicate fabrics.
5. Hang or lay flat to dry.
6. Avoid wringing or twisting the garments.
7. Iron on low heat if necessary, or steam to remove wrinkles.
8. Store in a cool, dry place away from direct sunlight to preserve colors and elasticity.

Following these guidelines will help prolong the lifespan and maintain the quality of your garments.